If necessary, you may be able to escalate a case to the Canvas support team in the New Field Admin Console.
Note: Before escalating a case, try troubleshooting the issue or searching for the answer yourself. Try using the community forums or Canvas Guides.
Click the Cases tab . Then click the case number link for the case you want to escalate .
Click the Escalate tab.
Click the Escalate button.
In the Do you want to escalate this case to the L1 or L2 Queue drop-down menu , select the L1 or L2 queue .
Then click the Next button .
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