How do I escalate an SIS case to SIS Support in the Field Admin Console?
In the Field Admin Console, click the Cases tab . Then click the case number link of the case you need to escalate .
Escalate to SIS Support Team
To escalate a case to the SIS support team, click the SIS Escalation tab .
- Cases unrelated to SIS issues must be escalated to the Canvas support team.
- If the SIS Escalation tab does not display, you may need to click the More tab . If the option still does not display, please contact your Customer Success Manager (CSM).
Submit Case Escalation
Answer each of the questions in the SIS case form .
To add an attachment to the case, drag and drop files or click the Upload Files button .
To escalate the case to the SIS support team, click the Submit button .