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How do I log in to the Field Cloud Admin Console?

How do I log in to the Field Cloud Admin Console?

If you are an admin with the correct permissions, you can log in to the Field Admin Console and view support tickets for your institution.

The Field Admin Console can be viewed through one of two options: the new interface, accessed through adminconsole.canvaslms.com and the classic interface, accessed through cases.canvaslms.com.

If you see login errors, try the following troubleshooting steps:

  • You may need to open cases.canvaslms.com or adminconsole.canvaslms.com in the same browser window where you are logged into Canvas.
  • You may be logged into the wrong Canvas account. Check your URL and try again.
  • You may be logged into Canvas as the wrong user. Log out of Canvas and log in as the correct user.
  • You may not be setup as a Field Admin. Contact your Customer Success Manager.

Log in to Canvas

Log in to Canvas

Using your institution's Canvas URL, enter your Canvas credentials and log in to your account.

Open New Interface

Open New Interface

To log in to the new interface of the Field Admin Console, enter adminconsole.canvaslms.com in the URL field in a new browser window or tab.

Note: If you want to access the classic interface of the Field Admin Console, please view the Open Classic Interface step of this lesson.

Select Account

Select Account

If you have an account with more than one Canvas URL, you may be asked to select the account that you want to use to log in.

View New Interface

View the new interface of the Field Admin Console for your account. Learn how to use the new Field Admin Console.

Open Classic Interface

Open Classic Interface

To log in to the classic interface of the Field Admin Console, enter cases.canvaslms.com in the URL field in a new browser window or tab.

Note: If you want to access the classic interface of the Field Admin Console, please view the Open New Interface step of this lesson.

Select Account

Visit help.instructure.com.

If you have an account with more than one Canvas URL, you may be asked to select the account that you want to use to log in.

View Classic Interface

View the classic interface of the Field Admin Console for your account. Learn how to view the Dashboard.

These comments are posted to the global Canvas Community,

NOT your Canvas course.

  • Have a question about using Canvas? Visit the Q&A page.
  • Have an idea to improve Canvas? Visit the Idea Conversations space.
  • Need to reply to a course discussion? Log in to your Canvas course and add your comment there (Tip: Visit your school's website to log in to Canvas).
Version history
Revision #:
8 of 8
Last update:
yesterday
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