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You can create a case from the Field Admin Console. New cases can be added to your list of open cases or escalated to Canvas Support.
Note: Field Admin Console features may vary based on account and user settings. Based on the permissions for your role, you may not be able to view or use the features described in this lesson.
In the Field Admin Console home page, click the Create Support Ticket button.
Enter a subject for the case in the Subject field  and a description in the Description field .
The Add CC field is a placeholder field that holds the added CC before adding it to a case .
To escalate the case to Instructure support, click the Escalate to Instructure checkbox .
To add an attachment to the case, click the Upload File link.
To upload a file from your computer, click the Upload File button . To select previous files, click the Owned by Me, Shared with Me, Recent, or Following link .
To add the attachment, click the Add button .
To submit the case, click the Submit button.
View the case summary.
To view the full case details, click the case number.