How do I masquerade as a user in an account?

Document created by Canvas Doc Team Employee on Apr 19, 2017Last modified by Canvas Doc Team Employee on Aug 5, 2017
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Masquerading, or becoming a user, allows admins to log in as the user without a password. You can take any action as though you are the user, but the audit logs will show that you performed the tasks while masquerading. Audit logs can be viewed by admins who have access to Canvas Data files.  

Only account-level users with the Become Other Users account permission can masquerade—this permission does not apply to sub-account admins.

Notes:

  • When masquerading as a user, language preferences do not apply and will always be shown in the default language.
  • To masquerade as another admin, you must have all the permissions enabled in your account that have been enabled for that admin.
  • If your institution has a trust agreement with another institution, trust accounts do not grant permission for you to masquerade as users associated with a different Canvas URL. You can only masquerade as users who are associated with your same account.
  • Additionally, once you are masquerading, any user role that can view the user details page displays the masquerading Become link in the user details page. This behavior takes place because of an override to your masquerading permissions and helps you quickly masquerade as another user; it does not mean that the user for whom you are masquerading is also able to masquerade.
  • Any Canvas feature that requires or modifies a user's API access token cannot be modified through masquerading.

Open Account

Open Account

In Global Navigation, click the Admin link [1], then click the name of the account [2].

Find User

Find User

In the sidebar, find the user by viewing users in a specific term [1] or searching for a user directly [2].

Open User Profile

Open User Profile

In the search results, click the user's name.

Become User

Become User

Click the Become link.

Masquerade as User

  Masquerade as User 

Click the Masquerade as user button.

View Canvas as User

  View Canvas as User 

While you are masquerading, you can act like the user. You will see what the user sees, but the audit reports will show that you performed those tasks and not the actual user. You will know that you are masquerading by the information box at the bottom of the screen that says You are currently masquerading as [User].

Stop Masquerading

  Stop Masquerading 

When you are finished masquerading as the user, click the Stop Masquerading button.

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