Community Help

MelissaDaigle-B · 2023-10-27

I'm unable to update badge images when I duplicate a badge. All other content is editable. Anyone else having this issue? Any workarounds?

MelissaDaigle-B · 2023-10-19

I'm encountering an issue with badge visibility settings today. I'm going into previously hidden badges to select "Display on issuer and organization public pages." However, the change is not applied after I save it, and I do not see the badge on the...

ricardh · 2023-10-18

HI, We are a multi-lingual institution, this implies that in the same subject we can have students who teach in the language they have chosen, English/Spanish/Catalan. The fact is that I see that the Badge is only monolingual, how could I manage to d...

BrannockRomney · 2023-10-13

Who do I talk to about changing the (my) email address used in the canvas badges?

Smoothheavy · 2023-10-11

In leadership roles, you develop the ability to focus on the growth and execution stages of that process. I am looking to strengthen my capabilities on how I view others' perceptions of growth in a systematic setting and the ability to interact with ...

hbrown5018 · 2023-10-05

We've noticed that when we try to award a badge, the day the badge states it is being awarded is defaulting to the previous day, instead of the current day it is being awarded. Any ideas? Heather

franmcarballo · 2023-10-04

Hello everyone.We are having problems adding badges to the backpack.I have already performed this action several times, and recently following the same steps as always, it throws an error.I have tried both options: enter the link or upload the image....

JohnKuti · 2023-10-04

I was a keen user of badgr. Now I understand that instructure has changed some settings and, because of this, when I try to add a new badge, I get the following error message:"Exception – count(): Argument #1 ($value) must be of type Countable|array,...

IlonaHenderson · 2023-10-03

consider this a public call out ! there is no imersive reader for meany blacks of informatin !this is a problem for me a dyslexic person.this lack of imersive reader means i canot acsses the information thats trying to be shared. why have the college...

MorganOlson21 · 2023-10-02

When trying to view the progress in Badgr for students that have completed module requirements I see a spinning wheel saying "checking for new badges" then this error message pops up. This is the same message that pops up for students."We‘re sorry. A...

domenicocarbone · 2023-10-02

We are using Canvas Credential as Pilot Project, and we have Moodle as LMS. I know you can publish and integrate in Moodle the pathway from canvas credentials. Is there a way to award automatically a Badge in Moodle from Canvas Credentials as soon th...

Pablo7 · 2023-10-02

Badges seem to be only allocated to single recipients, so e.g. either an email address or an URL. Is there any way to assign multiple recipient data to a single badge/award, so that it can relate both to an URL and one (or several) email addresses?No...

JeffCampbell · 2023-09-29

I have been looking at options for awarding badges to students. Everything I find that talks about badges implies that badges can be set up to be awarded for completing modules, but I cannot find anything that indicates badges can be awarded for comp...

jhickie · 2023-09-21

Hello!I work in Continuing Education and we are currently researching the use of digital badges in our upcoming online programs. Our university has decided not to move forward with Canvas Credentials at this time due to the initial cost investment, h...

SteveDelFante · 2023-09-20

Hello,I am an admin for our badgr system (Canvas badging personal?) but I cannot see where I can edit any of the certificate templates. I need to change the template text and maybe add a logo.Thanks.

JaySon16 · 2023-09-11

Good day, I have completed a TEYL course and obtained a certificate. I need to have it authenticated to be used for work permit here in Vietnam. Do you have the steps on how this can be done? I heard it needs to be sent to the embassy (not sure if Ca...

ProfessorBeyrer · 2023-09-08

Can the list of recipients for a particular badge be made public? We want to use Canvas Credentials to recognize employees who have completed a certain training. Once they have done so, those employees are eligible to be given a particular assignment...

michael_barbour · 2023-09-05

I found the help page at https://community.canvaslms.com/t5/Canvas-Badges/Troubleshooting-Open-Badge-Factory-Badges/ta-p/530207 The problem is that the URLs I have access to look like this: https://openbadgefactory.com/c/receive?k=S0H11DaEZ7a7TZ&e=mk...

jmclaus · 2023-09-01

I have been away for a while, but last fall I had developed a set of badges in Badgr, and had several in my personal badgr backpack, but now when I tried to log in they are all gone and Badgr is now Canvas. How do I locate my existing badges?

DanielDuggan · 2023-08-31

I've had issues with a bunch of badges that have been issued that are returning 403 errors on the PNG URL. For example: https://eu.badgr.com/public/assertions/9ouJCyJoR-S5eKhxzoTPPw Some of them have been issued via the API but some directly throug...

User143 · 2023-08-29

Baked image was validated by https://badgecheck.io/ and https://openbadgesvalidator.imsglobal.org. I also able to import the same metadata embedded on baked image and was successfully imported on badgr.com using its text json. error appears when impo...

DanielDuggan · 2023-08-28

Coming off the back of the 406 issue, I am now getting a lot of "entity not found or insufficient privileges" errors on the API when trying to award a badge. This is via my Badgr integration with Zapier but I have not changed anything in my Zap. I'...

alekwo · 2023-08-22

Hi,since about yesterday, when I try to query the Badgr API, I'm getting the below error (regardless if done from the integration platform, CURL, or the docs page https://api.badgr.io/docs/v2/GET https://api.badgr.io/v2/badgeclasses/78JIhg8bTI6LbR3q...

EdyLagos · 2023-08-15

How can I get a demo with Badgr? I need to see how that works and ask some questions about it?I had send request from different pages and I can get anything about it.

Chinglee · 2023-08-15

Hi there, I managed to log into the Canvas Badges, but I can't see my email address in the Issuer staff, I only can see my email in the account emails in the Account settings. Please assist.

LoneNightShade · 2023-08-14

I passed my Milestone Certified Design Engineer (MCDE) assessment and was awarded with a badge that they said I could add to my canvas account. I tried adding it multiple times and nothings working. It doesn't give me a URL I can use so exporting it ...

WorkLifeSpanish · 2023-08-02

I have created five Digital Badges in Canva to be awarded and uploaded onto LinkedIn and other social media platforms, however, when granted, the image that I created does not appear. Instead, the CANVAS BADGES icon replaces it. How can I ensure that...

osmelbrito · 2023-07-27

is it possible to use a custom template for certificates in badge.io?

msmith333 · 2023-07-27

My CEH badge is not uploading. Thanks

lingles · 2023-07-18

Question: Can I have two accounts using the same email address? One for my training course I'm enrolled in and the other for work to create badges. [I only have one work email address.]

matekiss · 2024-12-09

Canvas Catalog meets Credentials! Starting Jan 6, showcase Badges & Pathways to elevate learner experience and drive institutional impact.

EleniBalaska_ · 2024-10-29

Tl;dr: We are thrilled to announce our latest LTI integration with Canvas Credentials (formerly known as Badgr) as part of our continued commitment to deeper cross-product integrations and more effective use of technology for teaching and learning!

DoraJekkel · 2024-10-18

Heads up! We’re performing a crucial AWS Aurora migration soon. Discover when this might affect your Canvas Credentials experience and what to expect.

DoraJekkel · 2024-10-11

The Canvas Credentials LTI 1.3 upgrade is here, and we’re ready to ensure a smooth transition for all users. Whether we’re handling the upgrade automatically or helping self-hosted Canvas accounts make the necessary adjustments, we’ve got you covered...

DoraJekkel · 2024-09-04

Heads up! We’re performing an essential AWS upgrade soon. Find out when this might affect your Canvas Credentials experience and what to expect.

DoraJekkel · 2024-08-26

We're updating Canvas Credentials with Talent Neuron's market-driven skills taxonomy as the new default, bringing real-time job market insights directly into the platform. Alongside this, our new flexible skills option lets you retain your existing t...

KevinMeredith · 2024-08-22

Canvas Credentials has a new default skills taxonomy provider in Talent Neuron. We are excited to provide more information about the value that this integration can bring to Canvas Credentials customers.

DoraJekkel · 2024-08-02

Exciting news! Starting August 5, Canvas Credentials Pathways will offer greater flexibility by allowing optional badge requirements at the step level. Discover how this update, inspired by your feedback, can enhance your pathway design.

shirenv · 2024-07-16

We just wrapped our 14th InstructureCon last week in Las Vegas! Our team gathered with nearly 3,000 customers and partners from across the globe for over 260 inspiring sessions. The temperature outside soared to over 115 degrees, but inside, the atmo...

DoraJekkel · 2024-07-01

Streamline your students' badge management experience with our newly reintroduced Backpack feature in the LTI 1.3 integration. Learn how this update can enhance engagement and contribute to your institution's credentialing success.

DoraJekkel · 2024-06-03

Exciting news! Canvas Credentials is on the verge of unveiling the latest innovation in digital credentialing: Open Badges 3.0 compliant micro-credentials. But what exactly does this mean for you? Dive into our upcoming blog post to discover the tran...

DoraJekkel · 2024-05-28

Ready to revolutionise your badge management process? Discover how our latest feature enhancement in Canvas Credentials allows you to effortlessly bulk award multiple badges to diverse recipients with just a CSV upload. Say hello to streamlined effic...

DoraJekkel · 2024-05-23

Say goodbye to waiting! Our latest update to the Canvas and Canvas Credentials sync process now enables near real-time badge awarding and enrollments. Dive in to discover how this game-changing improvement will enhance your credentialing experience.

DoraJekkel · 2024-04-12

Discover the latest on our phased sunset of legacy interface of Canvas Credentials LTI 1.1. Learn how to transition smoothly to the upgraded version for optimized performance. Plus, find out about automatic upgrades and the opportunity for active use...

DoraJekkel · 2024-03-20

Get ready to simplify your issuer operations with our latest update! Learn how our Enhanced Staff Management APIs streamline staff management tasks within Canvas Credentials. Explore the new endpoints and discover how they can make your workflow more...

DoraJekkel · 2024-03-18

Get ready for a game-changing addition to Canvas Credentials LTI 1.3! Our upcoming Evidence Submission feature ensures transparency and authenticity in badge awarding, empowering educators and inspiring learners. Stay tuned for March 18th as we unvei...

DoraJekkel · 2024-03-12

Discover the latest game-changing update in Canvas Credentials! Our Notification Enhancements are here to revolutionize your notification experience. Gain full control over your notification settings, choose between email or in-app notifications, set...

DoraJekkel · 2024-03-06

Exciting news awaits! Discover the latest upgrades coming to Canvas Credentials that promise to revolutionize your notification experience. Stay tuned to explore streamlined settings, timely updates, enhanced customization, and more, ensuring an even...

DoraJekkel · 2024-03-04

Embark on a seamless transition as we bid farewell to the legacy Canvas Credentials LTI, making room for a more enhanced and cohesive user experience. Discover the strategic decisions driving this change and how it propels us toward an optimized cred...

DoraJekkel · 2024-02-29

Explore how Canvas Credentials is revolutionizing educational technology with the integration of Instructure’s new global navigation wrapper, creating a seamless and cohesive experience for educators and learners alike. Join us as we embark on a jour...

DoraJekkel · 2024-01-25

Dive into enhanced badge management with the new "Export Organization Badge List" feature in Canvas Credentials. This community-driven functionality, shaped by your requests, empowers administrators to effortlessly access and export crucial details a...

DoraJekkel · 2024-01-23

Discover Canvas Credentials' newest upgrade – the anticipated 'Delete Option' for badge classes. Regain command of your credentialing system with this user-friendly feature, enabling the effortless removal of unwanted badge classes and a streamlined ...

KenzHughes · 2024-01-08

Beginning today, Community members will only be able to comment on Product Blogs published in the last six months.

DoraJekkel · 2023-12-14

As we find ourselves at the close of another transformative year, we can't help but take a moment to reflect on the incredible journey we've shared. The Canvas Credentials community has been at the heart of every milestone and improvement, and as we ...

DoraJekkel · 2023-12-01

Unveil the future of Canvas Credentials!  Join us in overcoming accessibility challenges, as we work towards a seamless and inclusive user experience. Open the door to exciting updates and be part of the journey!

DoraJekkel · 2023-11-29

Discover the future of Canvas Credentials as we revolutionise our notification system to align seamlessly with your needs. Your voice matters—be the architect of change.

DoraJekkel · 2023-11-27

Canvas Credentials Community, the revolution begins on December 4th!  Unlock the power of seamless course management with our upcoming blueprint and course copy integrations. No more struggles—just pure efficiency awaits. Ready to transform your exp...

DoraJekkel · 2023-11-13

Exciting news alert! Credentials just got a boost – Group end dates can now stretch up to 6 years! But wait, there's more in the pipeline. Click to uncover the details and stay at the forefront of Credentials!

DoraJekkel · 2023-11-02

Hello, data enthusiasts! Have you ever felt like an analytics explorer lost in a sea of badge statuses and predefined date ranges? Fear not! At Canvas Credentials, we've been listening, learning, and enhancing our analytics views based on your valuab...

jsailor · 2023-08-18

Feedback from our users plays a critical role in the development of our Canvas Products.

Published: 11-21-2024

In this Canvas Badges/Credentials release (25 November), users can toggle their password visibility on or off when logging in or creating an account. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general ques...

Published: 08-26-2024

In this Canvas Badges/Credentials release (26 August), Canvas Credentials is integrating Talent Neuron as the default taxonomy, enriching our product and incorporating market labor data. Subscribe to the Canvas Badges/Credentials release notes to be...

Published: 08-01-2024

In this Canvas Badges/Credentials release (5 August), the requirement to set a badge in a Pathway step is removed. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see ...

Published: 06-27-2024

In this Canvas Badges/Credentials release (1 July), users can access badges from the Backpack link in the Global Navigation, Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this rel...

Published: 06-06-2024

In this Canvas Badges/Credentials release (10 June), an Allow instructors to make pathway subscriptions option is available. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this rel...

Published: 05-23-2024

In this Canvas Badges/Credentials release (28 May), admin and issuers can bulk award badges for multiple badges and various users using a single CSV file. Additionally, learners receive notifications for changes related to evidence submissions. Subs...

Published: 04-18-2024

In this Canvas Badges/Credentials release (23 April), an Issuers tab is added to the Credentials LTI Setup for issuer roles. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this rel...

Published: 03-21-2024

In this Canvas Badges/Credentials release (25 March), users can submit badge evidence, and administrators have the option to allow issuers to manage the visibility of the Learner Record menu. Additionally, the list of all badges in an organization is...

Published: 03-11-2024

In this Canvas Badges/Credentials release (11 March), notification enhancements are available. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release N...

Published: 02-26-2024

In this Canvas Badges/Credentials release (28 February), the user interface has various design updates. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas ...

Published: 02-19-2024

In this Canvas Badges/Credentials release (19 February), admins and issuers can customize group end dates. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canv...

Published: 01-29-2024

In this Canvas Badges/Credentials release an Issuers tab is added to the Credentials LTI Setup. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release ...

Published: 01-22-2024

In this Canvas Badges/Credentials release (22 January), issuers and administrators can delete badges. Additionally, admins can export a detailed badge list and the Who is Awarding Badges report CSV is redesigned. Subscribe to the Canvas Badges/Cred...

Published: 01-08-2024

In this Canvas Badges/Credentials release (8 January), the Singapore region is supported. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release Notes ...

Published: 12-11-2023

In this Canvas Badges/Credentials release (11 December), issuers and admin can archive badges. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release ...

Published: 12-04-2023

In this Canvas Badges/Credentials release (4 December), Blueprint integrations and Course Copy are supported. Additionally, course roster updates sync to groups automatically. Subscribe to the Canvas Badges/Credentials release notes to be notified ...

Published: 11-13-2023

In this Canvas Badges/Credentials release (13 November), Group end dates are extended and phase 1 of a sync refactor is implemented. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to...

Published: 10-30-2023

In this Canvas Badges/Credentials release (30 October), a custom date range filter is available when filtering analytics. Additionally, a date restriction update is available when managing badges. Subscribe to the Canvas Badges/Credentials release...

Published: 09-25-2023

In this Canvas Badges/Credentials release (25 September), Analytics has enhancements at the Organization level, Issuer level and Badge level. Additionally, label text is updated on the subscription page. Subscribe to the Canvas Badges/Credentials r...

Published: 08-28-2023

In this Canvas Badges/Credentials release (28 August), by default, newly created custom certificates are disabled. Additionally, admins and Issuers can set a date to award badges upon completion of a course. Subscribe to the Canvas Badges/Credentia...

Published: 07-26-2023

In this Canvas Badges/Credentials release (26 July), admin and instructors can switch between automatic and manual awarding options when editing badges. Additionally Screen Reader users receive alerts when the live search fields update and can naviga...

Published: 07-03-2023

In this Canvas Badges/Credentials release (3 July), the issuing organization can be changed to a LinkedIn company URL and custom badge property items can be rearranged by dragging and dropping items into the desired placement. Additionally, multiple ...

Published: 05-26-2023

In this Canvas Badges/Credentials release (26 May), a multi-select input type is available for Custom Badge Properties. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release...

Published: 03-27-2023

In this Canvas Badges/Credentials release (13 March), in Account Settings, individual users can merge multiple existing accounts together on the same server. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For gen...

Published: 03-01-2023

In this Canvas Badges/Credentials release (17 February), users can delete their individual account. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Rel...

Published: 01-05-2023

In this Canvas Badges/Credentials release (5 January), Canvas Badges and Canvas Credentials have been rebranded. Additionally, the LTI 1.3 navigation label has been updated to reflect rebranding in Canvas and Blackboard. All Resources Subscribe to...

Published: 07-12-2022

Canvas Badges/Credentials releases take place as determined by the product team and deploy new code to the production environment. Canvas Badges/Credentials Release Notes (2024-03-25) New Features LTI 1.3: Evidence SubmissionsGroups: Group-Level Lea...

Published: 07-12-2022

In this Canvas Credentials (Badgr) release (12 July), the Canvas Credentials (Badgr) LTI 1.3 update allows existing LTI installations to be upgraded to the newest version. Badge triggering occurs automatically once daily and users can associate a pat...

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