Community Help

SharonMoores · 2024-12-17

When trying to annotate student work on an ipad, I am no longer able to use the annotation tools because the page moves instead of annotating. It used to work great. I have tried using the tool with the app and a browser. All that happens is the .pdf...

SusanPierce1 · 2024-12-15

Unable to print instructions or handouts on iPhone and iPad. Please make this feature available to me.

jap21d · 2024-12-13

Having used the dark theme on the iOS version of Canvas on both my iPad and iPhone for two years now, I noticed today when trying to change course colors for my upcoming classes that there are certain color options that are suddenly unavailable with ...

GideonWilliams · 2024-12-11

Can anyone help? Ive used Google's NotebookLM to create some podcasts based on my class notes. I downloaded the audio file and then embedded it in a discussion and enabled RSS feed. I want to make my podcasts available via an RSS feed that students c...

JoanSchnell · 2024-12-09

I have am logged into the IOS Mobile App. Now how do I find the QR Code? I want to use the QR code to sign in.

Hstclair02 · 2024-12-09

Because I only have an iPad I use the app, and admittedly I split screen and usually have Hulu or Netflix playing while I’m taking a quiz. Is the app able to tell that I’m doing that? I’m not even cheating but I don’t want to be accused of it if the ...

MarieMoreton · 2024-12-02

Pictures will not load in Android on the Canvas app. they load on iPhones and on a computer. This is a recent problem. After deleting the app and reinstalling, the problem was solved on the first use, but failed to load again after that. Is anyone el...

maite0627 · 2024-11-25

I uploaded my assigment on the comment section and I want to delete it because I don't know if everyone will see it and I'm so embarassed 

padornato · 2024-11-22

When using the iOS Teacher app since Thurs 11/21/24, when I try to load files I see "spinners" but no files.I tried restarting and shutting down my iPad. I also deleted and re-installed the Teacher app.Files are viewable from the Grades module of th...

abihasna · 2024-11-22

SIP is a modern way to make phone calls and use multimedia communication. Unlike traditional phone lines, SIP trunking utilizes an internet connection. It uses a special application-layer protocol. This is to connect and disconnect communication sess...

UmniyahAl-Hanee · 2024-11-18

The tool display( Dashboard Calendar To Do Notifications Inbox) on my IPAD has changed from being on the bottom of my screen to being at the top in a horizontal bubble. This change is not functional and I want to know how I can change it back to bein...

HiralDesai · 2024-11-16

It would be very helpful to have the immersive reader feature on canvas app on mobile devices as well.

belen_rojas · 2024-11-15

Hi everyone, I'm reaching out because one of my students is having trouble accessing peer reviews on the Android Canvas app. Despite trying to locate the feature, both the student and I have been unsuccessful. Is there a specific way to access and re...

Smoothrocks · 2024-11-13

Is there away to go back to the old darkmode look that was the black and dark grey version? Or away to downgrade the app to an older version? I don’t understand why it was change to a blue color and it’s in my opinion not a great look. An option in s...

TamPhanHoang · 2024-11-11

I use an iPad Air M2 11” generation with 18.1 IPadOS version. The canvas app doesn’t seem to work. It’s keep kicking me out the Home Screen after I entered my password to log in. Is anyone have the same problem. I tried to uninstall and reinstall aft...

Lilly00000 · 2024-11-11

I have turned my iPad off twice and deleted the app twice and reinstalled it and the canvas app still won’t open. What do I do please? It happened after I updated it.

grace_chang · 2024-11-07

Canvas features such as grouping courses per child, and learning mastery gradebook are available using a browser but not when using the App. Can you make these features available on the App? Thank you!

HederikKosten · 2024-10-30

I recently discovered that canvas supports IOS widgets. Currently the only widgets are to display announcements. Unfortunately most of my teachers do not use the announcements feature. I find that the to-do list and calendar features are more useful ...

NH70 · 2024-10-27

I am using an iPhone with iOS 18.0.1, and whenever I click any link embedded in a notification email from Canvas, it opens the Canvas website and asks me to log in each time. Is there a way to make it so that when I click on the link, it opens direct...

DavidPope · 2024-10-27

How do you add a module and assignment using the IOS app?

Mspivey24 · 2024-10-24

Hi, I hope this message finds you all well. I am having a problem with the Canvas Mobile App as a student. For some reason, I go into the inbox where I message the instructor, and it keeps saying "Retry to refresh." Can someone help me resolve this ...

MarkOkenn · 2024-10-24

We use Google Drive LTI 1.3 for students to submit assignments. It works for the most part but we've been encountering an issue for our students that use ipads. When they click the drive tab or logo is simply says Launch Error. Attempted fixes:Resett...

SujanKhanal · 2024-10-22

Hello, I've encountered an issue while annotating student submissions on an iPad. When I annotate and save the annotations, they appear perfectly placed on the iPad, but when I view the same annotations on the web version of Canvas, they are slightly...

MarnieDimond · 2024-10-22

Teacher uploaded a landscape video from her iPad into Canvas. When the video imported, it was distorted and squished into portrait dimensions instead of landscape.She's done these steps many times before (recording on iPad and uploading to Canvas) an...

weaverj · 2024-10-22

I am having trouble with the Canvas Teacher App on the iPad. I use the app and the "To Do" button to grade things by hand (so I can annotate student work with my Apple Pencil). That app is not opening student work this morning, and the few times that...

BStutzman · 2024-10-21

If a student did not turn in an assignment, the assignment is labeled as missing even after the availability date and due date have passed. If a student removes this assignment from their to-do list, will it reappear?

mavisclare · 2024-10-07

Has Canvas changed the way it displays essays/assignments in Speedgrader? I used to be able to view student essays/submissions in full screen mode, but now it's forcing the view of seeing half the screen as the essay and the other half as the "grade/...

AshleyTramutolo · 2024-10-07

I haven't seen an answer to this yet.I got kicked out of my canvas app which I was using regularly for my classes. When I tried to log back in, I was able to select my school and hit "NEXT". Nothing loads. It stays a white screen. How do I fix this?

herecomesthesun · 2024-10-07

User: StudentI recently installed the Canvas app on my new phone (android). While I can see the list of announcements, attempting to open any specific announcement results in a blank white page. I've tried troubleshooting by reinstalling the app, cle...

emcmahon · 2024-10-05

Students have iPads and use the Canvas student app. I use a MAC with chrome browser to enter comments on assignments in speed grader. When students view comments on an assignment on their iPads in the Canvas app, the text is jumbled with random chara...

JuditTarnoy · 2024-12-10

Simplifying Learning: Improved Support for New Quizzes TLDR: Quizzes are key to learning, and we’ve made them easier to access and navigate in the Canvas Mobile apps. With improved support for New Quizzes, both learners and instructors can now enjoy ...

JuditTarnoy · 2024-10-23

We are looking for your help: Canvas Parent App notification is in our crosshair

JuditTarnoy · 2024-10-04

Canvas Parent App displays submission feedback and rubric

JuditTarnoy · 2024-04-18

In today's world, maintaining constant connectivity isn't assured. We are happy to share what we have considered and what we have achieved with Canvas offline mode support. The product manager of Canvas Mobile apps is sharing the latest updates.

KenzHughes · 2024-01-08

Beginning today, Community members will only be able to comment on Product Blogs published in the last six months.

jozsefdavid · 2023-12-04

I am pleased to inform you that the planned release has been successfully implemented. From version 7.0 and above, the Canvas Student application now includes the offline support feature. If the concept of mobile offline support seems unfamiliar, I r...

jozsefdavid · 2023-09-11

Enable learning no matter what Our mission as the creator of the Canvas LMS is to elevate success in learning. This is a goal we always insist on and we believe that enabling a convenient offline learning possibility is a great step towards this goal...

jpoulos · 2023-08-30

For Canvas and Apple customers in the United States, iWork files (.pages, .numbers, and .key) can be uploaded via Canvas apps on iOS or the web and they will now preview in Canvas’s DocViewer. This feature enhancement is live as of August 30, 2023.

jozsefdavid · 2023-05-05

At Instructure, we are always looking for ways to improve our Canvas mobile apps and make it more user-friendly. That's why we're excited to share that we are working on a new feature - Offline Support in the Canvas Student app! This feature will all...

jozsefdavid · 2023-05-05

We have created a short survey to gather insights from you guys and understand what you think, what capabilities you want to see in our app. Your feedback is crucial in determining what we prioritize in our research and development pipeline.

jozsefdavid · 2023-02-08

We see that the ratio of the devices running iOS 14 is relatively low (2.3%) and decreasing, therefore we decided to introduce changes regarding the minimum supported iOS version. The highest app versions which run on devices with iOS 14 are the foll...

jozsefdavid · 2022-07-04

I hope this post will make many of you happy. Well, more accurately not the post itself, but the feature which we are releasing for the Android and iOS Canvas applications. There were tons of incoming requests asking us to let the users decide betwee...

jozsefdavid · 2022-04-07

The Canvas mobile applications just like any other application (even web pages in the web browser) store data on the local device for various reasons. Mostly for performance and speed benefits, but even distance learning considerations can play a rol...

jozsefdavid · 2022-02-03

When you open the Canvas mobile apps, they keep you logged in, even if you put the app to the background or close it completely. This behavior adds convenience for the users and is typically what we expect from a mobile application in 2022. But many ...

jozsefdavid · 2022-01-28

Course description text is cut off the home screen when dynamic text is enabled. (Impact on user: Users may not be able to see the text that describes the course where they are enrolled. This could be confusing for users with neurological or intellec...

jpoulos · 2022-01-13

New user management tools allow for more control over individual account access for web and mobile.

jozsefdavid · 2021-12-14

This is the second part of my thoughts regarding student annotations in the mobile apps.

jozsefdavid · 2021-09-30

So, even if it is not obviously visible from the UI, the “traditional” annotations and the “Student Annotation Submission” annotations use different technological approaches under the hood and that should be considered/implemented in the Student App ...

jozsefdavid · 2021-07-06

Approximately 80 million people live with some type of disability in the European Union. That is already a huge number. These people would like to use the same tools and equipment that we all do. They matter, not only because 80 million people is a h...

jozsefdavid · 2021-06-02

It's quite important nowadays to be effective. That is true in Canvas Mobile apps too. The idea is to have a "start here" list of items that collects the most important, the most popular features to have them always at hand, so we save time by elimin...

jozsefdavid · 2021-04-22

We have run a couple of user interviews recently. We wanted to know how the K-5 teachers utilize the technology and the possibilities of Canvas. I am acting as the product manager of the Canvas Mobile Apps, and not surprisingly I am mostly interested...

jozsefdavid · 2021-02-03

Effective 1 March 2021, we will no longer enable http traffic for any authentication providers in all Canvas mobile apps. This update means we’ll only allow communication over https protocol.

peytoncraighill · 2020-05-14

Everything’s green and the driveway is covered in sidewalk chalk and life is totally normal, so that means it’s time for a mobile update!

peytoncraighill · 2020-02-20

Canvas Parent 3.1 beta for Android and iOS - incoming!

peytoncraighill · 2020-02-14

We’re at nine million monthly active users of the Canvas mobile apps, which is many millions more than when I last posted about Instructure’s approach to mobile. If you’re new to Canvas, or if you’re curious about how and why we do the things we do, ...

peytoncraighill · 2019-12-05

All about Canvas Parent 3.0 iOS Beta.

peytoncraighill · 2019-11-18

We’re waffling between snow and sunshine in Utah and my discolored pumpkins are shriveled and leaking, so that means it’s time for a fall update! Here’s what the mobile teams are working on.

peytoncraighill · 2019-07-26

Hope summer is going well for you! After the second-rainiest spring on record, the atmosphere over Utah burned away and now we're all walking around in climate-controlled space suits and eating sand. Here’s what the mobile teams are working on.

peytoncraighill · 2019-04-22

Here's some stuff that's worth writing home about!

peytoncraighill · 2018-10-22

It’s about time we published an update from the Canvas mobile teams, don’t you think?

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Teacher Android App r...

Published: 12-10-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 12-10-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 12-10-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 12-06-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Student Android app r...

Published: 11-13-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Published: 11-13-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-13-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-13-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-07-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Student Android app r...

Published: 11-04-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Published: 11-04-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Teacher Android App r...

Published: 11-04-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Student Android app r...

Published: 11-04-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-04-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-04-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 09-05-2024

In Canvas Student 7.8, the Inbox has new functionality and an updated user interface. Additionally, Ungraded Quizzes and Surveys display in the ToDo list. Canvas iOS app version updates are distributed in a phased rollout, which distributes the updat...

Published: 09-05-2024

In Canvas Parent 3.13, observers can view submission content and assignment feedback in the Assignment Details page. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic u...

Published: 09-05-2024

In Canvas Teacher 1.29, the Inbox has new functionality and an updated user interface. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The feature...

Published: 09-05-2024

In Canvas Parent 3.11, observers can view assignment submission content and feedback in the Assignment Details page. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The feat...

Published: 08-06-2024

In Canvas Teacher 1.28, Irish and Hindi language localizations are added. On the People page, pronouns display with user names when available. When the Syllabus page is empty in a course, a panda image and No Syllabus text appear as a placeholder. T...

Published: 08-06-2024

In Canvas Parent 3.12, Irish and Hindi language localizations are added. Additionally, the minimum supported iOS version is increased to iOS 16. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all u...

Published: 08-06-2024

In Canvas Student 7.7, Irish language localization is added. On the People page, pronouns display with user names when available. When the Syllabus page is empty in a course, a panda image and No Syllabus text appear as a placeholder. In the Calendar...

Published: 07-15-2024

In Canvas Teacher 1.32, accessibility improvements are made to the Calendar. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately ...

Published: 07-15-2024

In Canvas Student 7.5, accessibility improvements are made to the Calendar. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately b...

Published: 07-08-2024

In Canvas Student 7.6, Hindi language localization is added. On the Assignment Details and Grades pages, a Graded pill displays once the submission has been graded. When creating a new To Do item, the details page is redesigned. Offline Mode supports...

Published: 06-18-2024

In Canvas Teacher 1.31, the Calendar feature is available for instructors. Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be...

Published: 06-11-2024

In Canvas Student 7.4, the calendar has color updates, the first day of the week syncs with web settings and students can add, edit and delete calendar events. Additionally, when inserting a link in the Rich Content Editor, the text field is no longe...

Published: 06-11-2024

In Canvas Teacher 1.27.0, Video media, including Canvas Studio media, can be played in full-screen or in picture-in-picture mode on iOS 17. Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users...

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