Community Help

ErynDaley · 2025-03-13

so when I try to open the app I only get a white screen. can anyone help with that?

JesseAshby · 2025-03-10

I had Canvas on my old phone and it worked just fine. I got a brand new phone about a week ago, and now I cannot log in at all. I know the password is correct because I can still log in on my laptop. I'm sure it's related to the fact that my phone is...

twilliams8 · 2025-03-07

I have links that work correctly on a computer, but those same links in the Canvas app on my iPhone point to files in a different course of mine. Any ideas why that might be?

GIDEONASUBOP · 2025-03-02

I wish to suggest the feature of an Alarm section in the Canvas student app. This feature should enable students to set alarms in the Canvas student app with labels like normal digital alarm clocks on phones. These alarms can pop up as notifications ...

RachelCarmon · 2025-03-01

I use the Canvas Student App on both my iPhone and my iPad. My To Do list used to show me assignments that were coming up within the next week. Now it has stopped updating and only shows two assignments due within the next few days. I know that I hav...

ElisabethHelstr · 2025-02-28

I am trying to figure out where in admin settings I can fix the URL for parent notifications. Parents receive email notifications and when they click the "Click to View" link they get a 403 error, app_not_configured_for_user. I am guessing it's link...

lynch1 · 2025-02-26

The Canvas Teacher iOS app will not load for me. (See attached screenshot.) Anyone else experience this?

ngsell · 2025-02-25

One of the teachers in my building cannot attach photos or files to her messages in the Canvas Teacher App on her iPad. Every time she tries, it gives her an error and says it can not upload or upload failed and cannot be sent. She is updated to iOS ...

KelcieMeador · 2025-02-19

The last couple of months, the Canvas mobile app (I’m on iPad specifically) has been closing the files I’m viewing if I open another app or switch over to answer a text message. It didn’t used to do this. Previously, I was able to go from reviewing f...

bobbity_rossity · 2025-02-18

personally dont know if everyone agrees but when you want to know what events are occuring at your school, you need to go to facebook or a social media page, but not everyone has social media, like me, so there should be a page that shows when tryout...

Audrey-CK67 · 2025-02-14

SmartSearch doesn't appear to work with Android phones is this a known issue?

ToriBowers2025 · 2025-02-10

When I add tasks to my to-do list in Canvas in a browser, my to-do items do not show up in the mobile app. Is there a setting I need to change to be able to see my whole to-do list in the mobile app for students?

TalaatKanafani · 2025-02-05

How to find my daughter’s report card ?

DeniseTurner · 2025-02-04

I was having trouble submitting my homework. It said file unable to upload. it was a PDF from Word?

Zenithis · 2025-02-03

I am not sure if this is a bug or just a design decision.Currently I'm a student using the To Do widget on an Android phone and it displays calendar events on it. However when opening the Canvas app and selecting the To Do tab, it only shows actual t...

TylerHill · 2025-02-03

Hi all, As required for an online course at a city college I am taking a deeper dive into the vast and deep resource we all know as CANVAS. I have set my preferences and tested to see if I set everything up correctly. Aside from that, how do I access...

tresley · 2025-01-28

Is there a way to request access and participation in the current Canvas Teacher Testflights? I'm using Canvas for 100% of my teaching and have been so for quite some time (and have been gifted not one but two pairs of official Canvas socks from our...

tresley · 2025-01-28

Hello, A recent update to Canvas Teacher removed the ability to view the rubric criteria by holding down on the score...any chance this can come back ASAP? It makes it very difficult to grade in Speedgrader with no access to the rubric criteria.

PRECIOUSGUNO · 2025-01-26

I am experiencing an issue concerning the Canvas Student Mobile application on iOS. I am unable to log in despite several tries through the option of selecting the school/district first before logging in, QR login, and even the Canvas Network option ...

Charles_S · 2025-01-23

On the Android app (but seemingly not the iOS version), following a URL from a course page, assignment, etc, will open in a built-in browser view. The problem happens if you follow more links, as the only way to exit this view is to hit the back arro...

CandaceFenton · 2025-01-23

Canvas calendar used to have all due assignments but now it doesn’t. How can I access that feature again? My classes show on dashboard and on the timeline but not directly on Calendar to look ahead for the to do list.

dgreene · 2025-01-21

When we upgraded to the Discussions Checkpoints, we noticed that the speedgrader in the App no longer was easy to use. Can't enlarge the view and can't view the full replies or rubric. Anyone else encounter this?

CaitlynHill · 2025-01-21

I created an assignment that required my students to submit their answer via text box, however the text book is not showing up for them. They have district issued iPads - could an apple product be the issue? Is there something I missed on my end when...

JohnMcGrath2 · 2025-01-20

Previously I would recommend to students to use Scan Documents within the iphone Notes app to create their multi-page PDFs for submitting homework to Canvas. However, now the Notes app produces large images that either cannot be read in SpeedGrader ...

Bwhite237 · 2025-01-17

Hey there! Is there a way to provide our mobile students with a text-to-speech option for when studying their course material? We have a decent number of students that spend a large amount of time driving each day, so this would be a major boon for t...

MarvishaSinglet · 2025-01-15

Is there a way, I can add my school to the directory so students can join the class by searching for the school name.

YinKang · 2025-01-15

Hi Canvas Community, Is there a way for student to upload multiple pages of an assignment into a single pdf without a third party app (like Notes, Camscanner, etc) when submitting assignment using the Canvas student mobile app? Thanks!

JenesisPaule · 2025-01-12

Can homeworks be posted even the signal is not working?

JenesisPaule · 2025-01-12

Does the canvas works on my phone even on a place without signal?

ggaribaldi1 · 2025-01-08

This question pertains to my attempt to complete an assignment on canvas. I could not determine where to record my 1 minute introduction on canvas features, so I uploaded from my phone & then I uploaded the practice video in haste. So I need help wi...

shirenv · 2025-03-24

Ideas, Customer Discovery Sessions, and Early Adopter groups are exciting, but our efforts go beyond that. Here’s how we’ve been further strengthening our partnership:

JuditTarnoy · 2025-03-11

Is Your Content Ready for the Dark Side? Why Teachers Need to Think About Dark Mode

JuditTarnoy · 2024-12-10

Simplifying Learning: Improved Support for New Quizzes TLDR: Quizzes are key to learning, and we’ve made them easier to access and navigate in the Canvas Mobile apps. With improved support for New Quizzes, both learners and instructors can now enjoy ...

JuditTarnoy · 2024-10-23

We are looking for your help: Canvas Parent App notification is in our crosshair

JuditTarnoy · 2024-10-04

Canvas Parent App displays submission feedback and rubric

JuditTarnoy · 2024-04-18

In today's world, maintaining constant connectivity isn't assured. We are happy to share what we have considered and what we have achieved with Canvas offline mode support. The product manager of Canvas Mobile apps is sharing the latest updates.

KenzHughes · 2024-01-08

Beginning today, Community members will only be able to comment on Product Blogs published in the last six months.

jozsefdavid · 2023-12-04

I am pleased to inform you that the planned release has been successfully implemented. From version 7.0 and above, the Canvas Student application now includes the offline support feature. If the concept of mobile offline support seems unfamiliar, I r...

jozsefdavid · 2023-09-11

Enable learning no matter what Our mission as the creator of the Canvas LMS is to elevate success in learning. This is a goal we always insist on and we believe that enabling a convenient offline learning possibility is a great step towards this goal...

jpoulos · 2023-08-30

For Canvas and Apple customers in the United States, iWork files (.pages, .numbers, and .key) can be uploaded via Canvas apps on iOS or the web and they will now preview in Canvas’s DocViewer. This feature enhancement is live as of August 30, 2023.

jozsefdavid · 2023-05-05

At Instructure, we are always looking for ways to improve our Canvas mobile apps and make it more user-friendly. That's why we're excited to share that we are working on a new feature - Offline Support in the Canvas Student app! This feature will all...

jozsefdavid · 2023-05-05

We have created a short survey to gather insights from you guys and understand what you think, what capabilities you want to see in our app. Your feedback is crucial in determining what we prioritize in our research and development pipeline.

jozsefdavid · 2023-02-08

We see that the ratio of the devices running iOS 14 is relatively low (2.3%) and decreasing, therefore we decided to introduce changes regarding the minimum supported iOS version. The highest app versions which run on devices with iOS 14 are the foll...

jozsefdavid · 2022-07-04

I hope this post will make many of you happy. Well, more accurately not the post itself, but the feature which we are releasing for the Android and iOS Canvas applications. There were tons of incoming requests asking us to let the users decide betwee...

jozsefdavid · 2022-04-07

The Canvas mobile applications just like any other application (even web pages in the web browser) store data on the local device for various reasons. Mostly for performance and speed benefits, but even distance learning considerations can play a rol...

jozsefdavid · 2022-02-03

When you open the Canvas mobile apps, they keep you logged in, even if you put the app to the background or close it completely. This behavior adds convenience for the users and is typically what we expect from a mobile application in 2022. But many ...

jozsefdavid · 2022-01-28

Course description text is cut off the home screen when dynamic text is enabled. (Impact on user: Users may not be able to see the text that describes the course where they are enrolled. This could be confusing for users with neurological or intellec...

jpoulos · 2022-01-13

New user management tools allow for more control over individual account access for web and mobile.

jozsefdavid · 2021-12-14

This is the second part of my thoughts regarding student annotations in the mobile apps.

jozsefdavid · 2021-09-30

So, even if it is not obviously visible from the UI, the “traditional” annotations and the “Student Annotation Submission” annotations use different technological approaches under the hood and that should be considered/implemented in the Student App ...

jozsefdavid · 2021-07-06

Approximately 80 million people live with some type of disability in the European Union. That is already a huge number. These people would like to use the same tools and equipment that we all do. They matter, not only because 80 million people is a h...

jozsefdavid · 2021-06-02

It's quite important nowadays to be effective. That is true in Canvas Mobile apps too. The idea is to have a "start here" list of items that collects the most important, the most popular features to have them always at hand, so we save time by elimin...

jozsefdavid · 2021-04-22

We have run a couple of user interviews recently. We wanted to know how the K-5 teachers utilize the technology and the possibilities of Canvas. I am acting as the product manager of the Canvas Mobile Apps, and not surprisingly I am mostly interested...

jozsefdavid · 2021-02-03

Effective 1 March 2021, we will no longer enable http traffic for any authentication providers in all Canvas mobile apps. This update means we’ll only allow communication over https protocol.

peytoncraighill · 2020-02-20

Canvas Parent 3.1 beta for Android and iOS - incoming!

Published: 03-11-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Published: 03-11-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Student Android app r...

Published: 03-11-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Teacher Android App r...

Published: 03-10-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 03-10-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 03-10-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 02-14-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Teacher Android App r...

Published: 02-14-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Student Android app r...

Published: 02-14-2025

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Published: 02-06-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 02-06-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 02-06-2025

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 12-12-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Published: 12-11-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Teacher Android App r...

Published: 12-10-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 12-10-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 12-10-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 12-06-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Student Android app r...

Published: 11-13-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Published: 11-13-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-13-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-13-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-07-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Student Android app r...

Published: 11-04-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Parent Android app re...

Published: 11-04-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Teacher Android App r...

Published: 11-04-2024

Canvas Android app version updates are distributed in a phased rollout, which distributes the update to all users over time. The features in these notes may not immediately be available as an update in the Play Store. The Canvas Student Android app r...

Published: 11-04-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-04-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 11-04-2024

Canvas iOS app version updates are distributed in a phased rollout, which distributes the update to all users enrolled in automatic updates over time. The features in these notes may not immediately be available, but iOS users can manually update the...

Published: 09-05-2024

In Canvas Student 7.8, the Inbox has new functionality and an updated user interface. Additionally, Ungraded Quizzes and Surveys display in the ToDo list. Canvas iOS app version updates are distributed in a phased rollout, which distributes the updat...

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