I am trying to create an assessment in Mastery Connect by uploading a Google document.  I keep getting the spinning wheel and, while it shows the document is there, there is no content.  What is going on?

I am unable to click on Create a New Tracker in my science tile. I have all the assessments in my homeroom tile, I didn't want it there. I meant to put it in my science. However, now I can't add it.

I have to make trackers, but my classes are not listed for me to create them. Who am I suppose to contact to have my classes put in mastery connect?

I have created an assessment with a ¨Multi-Select¨ question that has 2 answer choices.  When students enter the correct choices, it is scored as wrong & then says ¨false.¨ How can I fix this?

My student inputs the test ID and the screen goes from a grayscale to a white page like it is loading but the three squares, which show it's loading, does not appear. Then the screen is white. Nothing loads.  I've tried logging in through ClassLink t...

I have a student in the 5th grade who is not showing up in the masteryconnect roster. This student shows up in Clever.This student has had an account for 5 years.I need a way to access support and not broadcast private student data on a public forum....

I searched through the guides for Mastery Connect and I can find guides for the mobile app for parents and students, however I cannot find a guide for students for the web portal. This would be extremely beneficial for helping our teachers demonstrat...

Our teachers have tried out the student portal to allow students to see their results in various assessments. The portal is clunky, in that it requires students to look in two different tabs: one for the test questions and another for their answers. ...

I have linked a tracker to my course and a few students are not showing up on the tracker, but they are showing up in the course. I have tried to link a new tracker, but it still will not show some students on the tracker.Is there a way to manually a...

Can I retrieve an accidentally deleted assessment in Mastery Connect?

Hello, New to MasteryConnect and have tried looking for this answer.  We have teachers who want to use a Mastery  Connect assessment but not link it to the tracker.  We use Canvas as our LMS so we want to give it to the students through Canvas but no...

Our ELA teachers are having trouble printing item bank questions that have passages. I am unsure of how to fix it. When we try to print, it says the text in the image below. Please advise any help. 

I created assessments at the school I was teaching at last year and cannot access them because I was only allowing access to teachers at my school.  What do I need to do? 

I am creating an assessment that needs mor than the available a-e multiple choice options. My choices need to be more like A-I...is there a way to increase the number of multiple choice options per question?

I have created an ELA diagnostic test for my students and would like to print it out. However, I am receiving an error message when I click on the "print" button. Any pertinent answers or suggestions would be much appreciated.

How do I randomize question and/or answer order in Mastery Connect created assessment? All questions were authored by me, not chosen from Mastery Confect's item bank.

What should I do if my students can't take an assessment because their student numbers aren't working? 

How can I print student results with only one child per page? Sometimes there are multiple students printed on one sheet, and I have to cut them into strips to send home with graded papers. Is there a way to only print one student per page? Thanks!

We were able to change the standards last year in a cloned assessment to match our state.  Now it only gives the drop down menu and will not allow the standard to be deleted and our state standard added.  How can you do this?  Am I missing something?

My teachers have students on their tracker that were removed from their class. We looked up directions on deleting students, but when we hover over the student name we do not see an option to delete them, only to edit.Anyone know why this may be or a...

How do I removed students from my tracker from the past year?

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features i...

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Table of Contents New FeaturesTrackersG...

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features i...

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features i...

Upcoming Mastery Connect Changes 2025-07-31 End of Life: Inbox & MessagingEnd of Life: Resource Pins & PlaylistsEnd of Life: Student Class Activity & Playlist For more information, please see Upcoming Mastery Connect Changes and Frequently Asked Que...

Upcoming Mastery Connect Changes 2025-07-31 End of Life: Inbox & MessagingEnd of Life: Resource Pins & PlaylistsEnd of Life: Student Class Activity & Playlist For more information, please see Upcoming Mastery Connect Changes and Frequently Asked Que...

Periodically functionality will be added, changed, or removed in Mastery Connect. Announcements are made in Release Notes on an ongoing basis. Other changes may not be directly related to Mastery Connect, such as browser updates, which are not assoc...

Release notes outline upcoming customer-impacting changes that are expected to be displayed in production environments. Please note that features considered for future development are not included in the notes. Unless otherwise stated, all features i...

In this Mastery Connect release (December 19), Mastery Connect supports bulk Printable benchmark PDF and answer key exports, and assessment authors can preview assessments. Additionally, Gradecam enhancement has been implemented.    New Features  ...

In this Mastery Connect release (October 31), Mastery Connect supports single sign-on (SSO) through ClassLink. Additionally, Mastery Connect & Desmos customers can request the Desmos Matrix Calculator to add to available Desmos calculators.    New ...

In this Mastery Connect release (September 27), the Quick Reassess feature allows Mastery Item Bank users to easily reassess students with a few clicks. Additionally, the Mastery Connect login page is redesigned with an improved user experience.   ...

In this Mastery Connect release (September 19), administrators can export multiple Mastery View Predictive Assessment Reports at the same time, item types have been updated, and all educators can search for their items and passages using keywords in...

In this Mastery Connect release (August 22), admins and teachers can easily compare an assessment to other assessments.    New Features   Assessment Compare   Admins and teachers can easily compare an assessment to other assessments.   On any Ass...

In this Mastery Connect release (July 25), district admins can restrict teacher tracker creation. Additionally, districts can opt to change account settings so teachers only have access to approved cores when creating trackers, curriculum maps, or a...

In this Mastery Connect release (July 19), the Mastery Connect global color palette is updated to enhance accessibility.    Updated Feature   Global Color Palette Update   The Mastery Connect global color palette is updated to be fully accessible...

In this Mastery Connect release (July 11), the Save option allows users to save selected dashboard filters and options.    New Features   Saved Dashboards The Save option allows users to save selected dashboard filters and settings. This feature a...

  In this Mastery Connect release (July 1), Overview and Assessment dashboards provide admins with flexibility and insight into student Mastery performance and assessment results. Also, educators can align assignments and grade Canvas content to a s...

In this Mastery Connect release (April 18), the Assessment Editor for item-based assessments is updated with an analysis view. Furthermore, all assessment types are updated with an in-depth printable answer key. Additionally, searching for and filte...

In this Mastery Connect release (April 12), additional item types are available for printing.    Updated Feature   Printable Item Type Updates Additional item types are available for printing. To ensure a smooth experience for printed assessments, ...

In this Mastery Connect release (March 21), admins and instructors can align a Canvas assignment to a standard in a Mastery tracker for a more unified experience. Additionally, the header in the Mastery Connect student assessment experience is updat...

In this Mastery Connect release (October 26), Canvas New Quizzes can be converted to Mastery Connect assessments.    New Feature   New Quiz Conversion to Mastery Connect Canvas New Quizzes can be converted to Mastery Connect assessments. New Quizz...

In this Mastery Connect release (October 19), users can include archived student data when bulk exporting scores as CSV reports.    New Feature   Bulk Export Archived Student Data Users can include archived student data when bulk exporting scores...

In this Mastery Connect release (September 28), district administrators can bulk deliver benchmark assessments. An interface update is also included.    New Feature   Bulk Benchmark Assessment Delivery District administrators can bulk deliver benc...

In this Mastery Connect release (September 21), teachers, collaborators, and admins with permissions to access a tracker can export a CSV report that displays mastery and assessment results by student for each standard in a tracker. Additionally, in...

In this Mastery Connect release (August 24), administrators can download a CSV-formatted file of the Overview Report. Also, the experience for creating and editing curriculum maps and trackers is updated to provide various windows for an intuitive wo...

In this Mastery Connect release (August 17), all standard selector drop-down menus are updated. Also, instructors can print all of their assessments. Additionally, users can easily view the number of items found next to the standard and item type. A...

In this Mastery Connect release  (August 11), districts that use Chromebooks can install Respondus Lockdown Browser using a new extension via the Chrome Web Store.    New Features   Respondus Lockdown Browser Chromebook Extension Districts that us...

In this Mastery Connect release  (July 20), a Tracker Status field is added to the benchmark progress export.    Updated Features   Tracker Status Field A Tracker Status field is added to the benchmark progress export.    The Tracker Status field...

In this Mastery Connect release (June 29), Mastery Connect introduces an updated user experience which includes: the ability to convert Canvas Classic Quizzes to Mastery assessments, a new assessment creation experience, and a Tracker Assessment lis...

In this Mastery Connect release  (February 2), the district teacher export includes teacher status.   New Features   Teacher Status The district teacher export includes a teacher status column. This update allows users to easily view teacher statu...