How do I add a support article to a message in the Impact Dashboard?

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With Impact, you can add rich content to your messages, this includes links to support articles. Including such links will allow users to view support articles that are related to the content of your message. This article will focus on how you can link to support articles from a message.

Open Messages

In Global Navigation, click the Communication link [1]. Then click the Messages link [2].

Select Message

To open an existing message, click the name of the message [1]. To create a new message, click the Create button [2].

Edit Message

If you are editing a message, click the Edit Message button.

Rich Edit Mode Off

In the editor of the selected message, click into the body of the message or press enter if editing text to see the in-line insert options. In the menu, click the Add icon [1] and then select the Insert Article option [2].

Rich Edit Mode On

In the menu, click the Add icon [1] and then select the Insert Article option [2].

Select Articles

Type the article title or select an article. To add it to the message, click the Continue button.

Preview Content

You can preview the article in your message before adding the resource to your message.

To confirm the change, click the Continue button.

Publish Message

The Save as Draft button will create a draft of your support article so you can publish it later [1]. If you would like to make it visible, click the Publish button [2].