How do I submit a support ticket in the Impact Help Center?

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Follow the instructions below to submit a support ticket through our Impact Help Center.

Note: The steps in this lesson describe how to submit a support ticket related to Impact. To submit a ticket for Canvas, use the Help menu in the Global Navigation Menu.

00:00:How do I submit a support ticket in the impact help center? 00:04:In the impact dashboard click the support icon. 00:08:To submit a help request email click the email button. 00:12:Choose the option that best describes your issue. 00:15:Complete the short questionnaire to help impact support better understand the actions 00:19:you have already taken. To improve the quality and timeliness of the 00:23:response to support tickets. Please include the information that follows when 00:27:possible. 00:29:In the summary briefly describe the issue. 00:32:In the impact functional area drop down select an impact functional 00:36:area that describes your issue. 00:39:In the description text box, please provide a detailed description of the issue. 00:44:In the priority dropdown select a priority level for your request. 00:49:Finally attach any files screencasts or screenshots of the 00:53:problem? 00:55:To submit the ticket click the send email button. 00:57:The support team will respond to your request as soon as they can. 01:02:This guide covered how to submit a support ticket in the impact help center.

Submit a Support Ticket for Impact

In the Impact Dashboard, click the Support Help Center icon.

Note: The Support icon style and location may differ between institutions based on customization styles.

Open Email Form

To submit a help request email, click the Email button.

Choose Support Ticket Options

Choose the option that best describes your issue.

Complete the short questionnaire to help Impact Support better understand the actions you have already taken. To improve the quality and timeliness of the response to support tickets, please include the information below when possible:

• Summary [1]: Briefly describe the issue.
• Impact Functional Area [2]: Select an Impact Functional Area that describes your issue.
• Description [3]: Please provide a detailed description of the issue. 
• Priority [4]: Select a priority level for your request.
• Attach a file [5]: Attach any files, screencasts, or screenshots of the problem.

To submit the ticket, click the Send email button [6]. The support team will respond to your request as soon as they can.