How do I create a new Support Center category structure in the Impact Dashboard?

You can create a new support center category structure.

The category structure contains a home level of categories of your Support Center. This is where you can view the big categories that contain multiple subcategory levels that control how your support center is organized. You can alter the visibility of each category and subcategory by assigning them to different user roles, contexts, and tool categories. To begin creating your structure, you need to create categories on your home level.

Open Support

In Global Navigation, click the Support link [1]. Then click the Arrange Articles tab [2].

Open Support Center

Click the Create Support Center link.

Add Category Details

Add Category Details

In the Create Support Center window, you can add support center details.

Enter a name for the support center in the Name field [1]. To specify a language other than your account language, click the Language drop-down menu [2].

Enter a title in the Title field [3], and a subtitle in the Subtitle field [4].

Enter a suggestions title in the Suggestions title field [5].

To specify the way options are presented in the support center, click the Child option presentation drop-down menu [6]. You can select buttons or drop-downs.

To manage which users your category is targeting, click the Assigned to drop-down menu [7]. You can target your category to any specific user, user group, or previously created campaign.

To define where in your learning application the category links, click the Connected Context drop-down menu [8]. Contexts can be specific pages or specific elements on pages. You can connect your category to multiple contexts.

To select the learning application where the category displays, click the Learning Application drop-down menu [9].

To save the category and not publish it, click the Save as Draft button [10].

To publish the category, click the Publish button [11].

Link or Create Category

To add a Support Center category, click the Link Existing Category link [1] or the Create Category link [2].