Impact allows you to assign a support article to an existing campaign to apply the user targeting rules (as defined for the campaign) to your support article.
Note: Out of the box articles will display the Publish or Unpublish button rather than Edit Article.
Open Support
In Global Navigation, click the Support link.
Manage Articles
Click the Articles tab [1].
To add a support article to an existing campaign, locate and click the support article you want to use [2].
To create a new article, click the Create New button[3].
Note: For more information about how to create a new article, visit How do I create support articles in the Impact Dashboard?
Edit Support Article
In the View Support Article page, click the Edit Article button.
Note: If you are creating a new support article, the Edit Article button does not display.
Edit Support Article Details
Edit your support article details.
Assign to Users
In the sidebar, click the Assign to Users section.
Assign to Campaign
To add a support article to an existing campaign, enter the terms in the Filter field [1]. Select the name of the relevant campaign [2]. You can select multiple campaigns and users that are added to the Assign to Users section.
Note: Adding Out of the box articles to a campaign can only be added through the Campaigns link.
Update Article
Once you have selected the relevant campaign, you can continue to edit the existing support article and click the Update button. If you create a new support article, you will click the Publish button.
