How do I enable or disable feedback on a message in the Impact Dashboard?

You can enable or disable feedback options on any particular message.

Open Messages

Login to your Impact dashboard via and select the relevant instance.

In Global Navigation, click the Messages link.

Manage Messages

Click the Manage Messages tab [1].

Click an existing message to edit [2].

Edit Message

Edit Message

Click the Edit Message button [1].

Collect Feedback

Collect Feedback

In the sidebar, in the Presentation section [1], click the Collect feedback on this message checkbox [2].

To disable collecting feedback, deselect the Collect feedback on this message checkbox.

To save your changes, click the Update button [3].

View Feedback Options on Messages

View feedback options on messages

Message feedback is displayed as Thumbs Up and Thumbs Down icons. When an upvote or downvote is made, the message expands downwards and allows users to leave comments with their vote.

Note: For more information on enabling preset voting options, visit How do I enable preset voting options for messages and support articles in the Impact Dashboard?