Creating links between the support articles you create using Impact is a great way to present users' information at different places in your learning application. This help article will show you how to link a new support article to an existing support article via the Impact dashboard.
Open Support
In Global Navigation, click the Support link.
Create or Edit Article
Select an article by clicking the title [1]. To create a new support article, click the Create drop-down menu and select the type of article you would like to create [2].
Edit Article
If you are editing an article, click the Edit Article button.
Link Article with Rich Edit Mode Off
In the editor of the selected message, click into the body of the article or press enter if editing text to see the in-line insert options.
To link an article to another article, click the Add icon from the menu [1] and then click the Insert Article option [2].
Link Article with Rich content On
To link an article to another article, click the Add icon from the menu [1] and then click the Insert Article option [2].
Select Article
Search for the article title or select an article. To add it to the message, click the Continue button.
Preview Article
You can preview the article in your message before adding the resource to your message.
To confirm the change, click the Continue button.
Save Changes
If you are creating a new support article, the Save as Draft button will create a draft of your support article so you can publish it later [1]. If you would like to make it visible, click the Publish button [2].
If you are editing a support article, click the Update button [3].
Note: A set of users must be selected in order to be published.
