How do I create a support article for a sub-account?

Impact support articles can be assigned to sub-accounts in your learning application. By assigning sub-accounts to a support article, you control which audience sees your article.

Note: This feature is only available to Canvas customers.

Switch Sub-accounts

Switch Sub-accounts

In Global Navigation, click the Sub-account selector menu [1]. Then, select the specific sub-account for which you want to create a message.

Click the Save button [3].

Open Support

In Global Navigation, click the Support link.

Create New Article

Click the Manage Articles tab [1] and click the Create New button [2].

Assign to Users

In the sidebar, locate and open the Sub-account section [1]. By default, support articles are created on the sub-account you are currently using.

Locate and open the Assign to Users section [2]. Use the drop-down menu to select among the types of users.

Publish Your Message

Now that your support article content and settings are all set up, you can continue by:

  • Publishing your support article: using the Publish button.
  • Saving your support article as a draft: using the Save as Draft button allows you to publish the support article another time but save your current changes.
  • Canceling: use the Cancel button to delete your support article content and settings or any unsaved changes.