How do I view support insights for a sub-account?
Support Insights report on support performance and feedback in the dashboard in order to analyze the quality and impact of communication and support efforts.
Note: This feature is only available to Canvas customers.
In Global Navigation, click the Sub-account selector menu . Then, select the specific sub-account for which you want to view message insights.
For support, tables are present for the following:
- Article Health : displays how your support articles are performing.
- Support Button Usage : displays the support button usage over the time selected.
- Support Escalation Routes : displays the support escalation routes taken by users.
- Pages with Most Support Questions : displays the pages the support center was opened most frequently on.
- All Comments : displays article comments and ratings.
Note: For more information on support insights, visit What Impact support insights are available? and How do I view article performance in the Impact Dashboard?