How do I view support insights for a sub-account?

Support Insights report on support performance and feedback in the dashboard in order to analyze the quality and impact of communication and support efforts.

Note: This feature is only available to Canvas customers.

Select Sub-Account

Select Sub Account

In Global Navigation, click the Sub-account selector menu [1]. Then, select the specific sub-account for which you want to view message insights.

Open Support

In Global Navigation, click the Support link.

Open Insights

Click the Insights link.

View Insights

For support, tables are present for the following:

  • Article Health [1]: displays how your support articles are performing.
  • Support Button Usage [2]: displays the support button usage over the time selected.
  • Support Escalation Routes [3]: displays the support escalation routes taken by users.
  • Pages with Most Support Questions [4]: displays the pages the support center was opened most frequently on.
  • All Comments [5]: displays article comments and ratings.

Note: For more information on support insights, visit What Impact support insights are available? and How do I view article performance in the Impact Dashboard?