How do I update the contact options in the Impact Support Center?
As an Impact admin, you can manage the support channels and routes available based on a user’s role, the time of day, and the day of the week.
Open Routing and Availability
In the My Support Center page, click the Routing & Availability link.
Expand Contact Option
Available contact options are listed in the Contact Options sidebar . To view management options for a contact option, click the option Expand icon .
View Management Options
The Publish/Unpublish icon indicates the option's Support Center visibility .
To duplicate the contact option, click the Duplicate icon .
To delete the contact option, click the Delete icon .
To view and edit the contact option details, click the option Expand icon .
Edit Contact Option
You can edit the the contact information  and availability options .
To reset the option and remove your edits, click the Reset option .
To save and unpublish the option, click the Save & Unpublish button .
To save any changes, click the Update button .
View Unpublished Contact Option
When a contact option is unpublished, it displays an Unpublished icon .
To update a contact option without publishing it, click the Save as Draft button .
To publish the option and make it visibile in the Support Center, click the Publish button .