How do I schedule support article visibility in the Impact Dashboard?

With article visibility scheduling you can:

  • Schedule from which date/time the article will be visible
  • Schedule on which date/time the article will no longer be visible
  • Schedule a specific date/time range of visibility (for example 1 semester period)

Note: There are multiple factors that impact article visibility. Please review our article about What factors determine support article visibility? if you are unsure.

Open Support

In Global Navigation, click the Support link.

Create or Edit Article

Select an article by clicking the title [1]. To create a new support article click the Create New drop-down menu and select the type of article you would like to create [2].

Edit Article

Edit article

If you are editing an article, click the Edit Article button.

Select Date

Select a date

To schedule date visibility, click the Visible from and Visible until drop-down menus and enter dates.

Select Time

Select Time

To select time visibility, click the Clock icon to set the time.

Note: The date fields must have dates before the Time fields display.

Save Changes

Save changes

If you are creating a new support article, the Save as Draft button will create a draft of your support article so you can publish it later [1]. If you would like to make it visible, click the Publish button [2].

If you are editing a support article, click the Update button [3].

Note: A set of users must be selected in order to be published.