You can effectively target users within a course, term, or sub-account in a support article. By navigating the article features, you can add custom user groups or Out of the Box User Groups to ensure an article reaches the intended audience.
How do I target users of a course, term or sub-account in a support article?
How do I target users of a course, term or sub-account in a support article?
1. Open Support
In Global Navigation, click the Support link.
2. Manage Support Article
To edit an existing support article, click the name of the article.
To create a new support article, click the Create button.
3. Edit Support Article
In the View Support Article page, click the Edit Article button. If you are creating a new article, the Edit Article button does not display.
4. Open Assign to Users
In the sidebar, locate and open the Assign to Users section.
5. Add Custom User Group
Use the Assign to Users search bar to search custom user groups. Custom user groups can be created to include one or multiple courses, terms, or sub-accounts in one group.
6. Add Out of the Box User Group
In the Assign to Users search bar, search term-based, course-based, or sub-account user groups. These user groups are are Out of the Box user groups by your institution without having to create a Custom User Group.
This guide covered how to target users of a course, term or sub-account in a support article.
