How do I target users of a course, term or sub-account in a support article?
You can effectively target users within a course, term, or sub-account in a support article. By navigating the article features, you can add custom user groups or Out of the Box User Groups to ensure an article reaches the intended audience.
How do I target users of a course, term or sub-account in a support article?
How do I target users of a course, term or sub-account in a support article?
1. Open Support
In Global Navigation, click the Support link.
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2. Manage Support Article
To edit an existing support article, click the name of the article. To create a new support article, click the Create button.
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3. Edit Support Article
In the View Support Article page, click the Edit Article button. If you are creating a new article, the Edit Article button does not display.
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4. Target User Groups
In the sidebar, click the Target User Groups drop-down menu.
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5. Open User Groups
Then click the User Group(s) dropdown menu.
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6. Add Custom User Group
Use the User Group(s) search bar to search custom user groups. Custom user groups can be created to include one or multiple courses, terms, or sub-accounts in one group.
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7. Add Out of the Box User Group
Use the User group(s), Term(s), Sub-account(s), course(s), or Role(s) drop-down menus to select Out of the Box user groups by your institution without having to create a Custom User Group.
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This guide covered how to target users of a course, term or sub-account in a support article.