How do I add rich content to a support article in the Impact Dashboard?

With Impact, you can add rich content to your messages and support articles, such as images, videos, and documents.

Open Support

In Global Navigation, click the Support link.

Manage Articles

To add a new support article, click the Create New drop-down menu [1] and click the Create new link [2].  

Add Article Content

To add a title, introductory paragraph, and content, start typing in the article content box [1]. In the sidebar, you can edit article settings [2].

Enable Rich Edit Mode

Rich Edit Mode

To add rich content, click the Rich Edit Mode On toggle button.

You can insert the following content types:

  • Ordered list (numbers)
  • Unordered list (bullet points)
  • Table
  • Image
  • External Media (YouTube links or iframes)
  • Documents (PDF, Word, Powerpoint)
  • Links to other messages or support articles
  • Personalization tokens

Assign to Users

Assign to Users

Using the Add Assignment field to specify who sees the support article. For more information on this please read the What factors determine support article visibility?

A set of users must be selected in order to be published.

Publish Article

Publish Article

The Save as Draft button will create a draft of your support article so you can publish it later [1]. If you would like to make it visible, click the Publish button [2].