How do I view Message Insights in the Impact Dashboard?

Message Insights reports on message performance and feedback in the dashboard in order to analyze the quality and impact of communication efforts. It enables you to analyze how users rate the Pop-up, Hint, and Systray messages you are adding to your learning application. When one of these message types has the Voting option enabled, the results are found here.


  • You can see the message Insight tab under Messages from the top navigation bar.
  • You can view the Message Performance section as a table or as a chart.

Open Messages

In Global Navigation, click the Messages link.

Open Insights

Click the Insights tab.

View Filters

To filter to a specific date range, click the Calendar icon to select the Start Date [1] and End Date [2].

To sort by a certain role category, click the Any user category drop-down menu [3].

To sort by a role, click the Any user group drop-down menu [4].

To sort by status, click the Any status drop-down menu [5].

When you are ready to search, click the Apply Filter button [6].


Message Performance

For each message, the table displays the following data:

  • Title [1]: name of the message.
  • Views [2]: current view count of the message.
  • (All) Users [3]: total number of users accessing messages.
  • Clicks [4]: total number of clicks a message has.
  • Comments [5]: total number of comments a message has.
  • Upvotes [6]: total upvotes a message has.
  • Downvotes [7]: total downvotes a message has.
  • Rating [8]: shows the overall rating for a message.

View Message Ratings

You can view how many votes a message has [1], the percentage of votes are upvotes [2], and the percentage of votes are downvotes [3].

View Comments

For each message, the table displays the following data:

  • Date [1]: displays when the feedback was given.
  • Content [2]: displays the comment on their feedback.
  • Vote [3]: displays if the user upvoted or downvoted a message.
  • Author [4]: displays the user giving the feedback.
  • Added for [5]: displays the message the feedback is for.