How do I view Message Insights in the Impact Dashboard?

Message Insights reports on message performance and feedback in the dashboard in order to analyze the quality and impact of communication efforts. It enables you to analyze how users rate the Pop-up, Hint, and Systray messages you are adding to your learning application. When one of these message types has the Voting option enabled, the results are found here.


  • You can see the message Insight tab under Messages from the top navigation bar.
  • You can view the Message Performance section as a table or as a chart.

Open Messages

In Global Navigation, click the Messages link.

Open Insights

Click the Insights tab.

View Filters

To filter to a specific date range, click the Calendar icon [1].

To sort by a certain role category, click the Any user category drop-down menu [2].

To sort by a role, click the Any user group drop-down menu [3].

To sort by status, click the Any status drop-down menu [4].

When you are ready to search, click the Apply Filter button [5].


Message Performance

For each message, the table displays the following data:

  • Title [1]: name of the message.
  • Views [2]: current view count of the message.
  • Users [3]: how many users.
  • Clicks [4]: how many clicks a message has.
  • Comments [5]: how many comments a message has.
  • Upvotes [6]: how many upvotes a message has.
  • Downvotes [7]: how many interactions made with an assignment.
  • Rating [8]: shows the overall rating for a message.

View Message Ratings

You can view how many votes a message has [1], many upvotes a message has [2], and how many downvotes a message has [3].


View Comments

For each message, the table displays the following data:

  • Date [1]: when the feedback was given.
  • Content [2]: shows the comment on their feedback.
  • Vote [3]: shows if they upvoted or downvote a message.
  • Author [4]: who is giving the feedback.
  • Added for [5]: which message the feedback is for.