By using the System Status page, you can check that the course information from your LMS is being synchronized properly with your Impact instance.
Open Impact Dashboard
In Global Navigation, click the Admin link [1]. Then click the Impact Status link [2].
View System Status
The Status page displays the overall health of all services and the AWS region of the instance.
Status Overview for Blackboard
If there are no disruption warnings at the top of the page and all individual statuses are listed as OK, the LMS data synchronization is running correctly.
Status Overview for Canvas
For Canvas, the LMS Data Synchronization, LMS Course information synchronization, LMS Course User information synchronization, and LMS User information synchronization parameters are N/A.
View Service Interruption
If a service disruption notice is shown related to LMS Data Synchronization, this could mean that the synchronization process has been interrupted or that discrepancies have been detected between the LMS and Impact databases.
View Status Overview
The individual statuses in Status Overview provide clarification on the nature of the disruption.
If you encounter an unexpected disruption in your LMS Data Synchronization, please submit a support ticket to support-impact@instructure.com.
